I have a new iPhone. Where are my facts?
Turn on iCloud Keychain on the new iPhone, with the same Apple Account, then open the app. Your phone numbers, dates, addresses, names, codes and notes come back, with their progress and your reminder settings.
Why are my card details missing?
Card numbers, CVV and PIN never leave the phone where you entered them. They are not in any backup, so a new phone does not have them. Add them again on the new phone.
How do I change the reminder?
Open the app’s settings. Choose every day or every week, and the time. The reminder comes only on a day when a fact is due. If no reminder arrives, check that notifications for Emergency Memory are on in the iPhone Settings app.
The app does not open with Face ID.
The app asks iOS to check that it is you. If Face ID fails, iOS offers your passcode. Card details also need a passcode on the iPhone: iOS keeps them in its secure storage only on a phone that has one.
How do I delete everything?
Open the app’s settings and choose Erase everything. It removes your facts from this phone and from iCloud Keychain. Do it before you delete the app: synced facts stay in iCloud Keychain after the app is gone.
Do you see my facts?
No. The app has no account and no server. The privacy policy has the details. Please never send us the facts themselves in an email.